The term refers to a computer program that simulates human conversation through voice commands or text chats or both. 

Chatbot, short for Chatterbot, is an Artificial Intelligence (AI) feature that can be embedded and used through any major messaging applications.Typically, chatterbots use machine learning algorithms to improve the accuracy of their natural language and voice recognition capabilities. 

As the end user interacts with the bot, deep learning programming gets better at predicting what the appropriate response is when communicating with an end user.

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